FAQ

What is your shipping policy?

We aim to deliver all goods in a timely and convenient way.

p&p: postage & packaging:

  • your charge will been added to the final invoice at point of purchase.

  • packages are sent out from the studio: royal mail 1st class with tracking.

  • a confirmation invoice will be dispatched to the client on day of dispatch (including estimated delivery date and tracking number)

Domestic(UK)

UK orders are dispatched with a standard charge of: £6 (added to your order at point of purchase)

  • packages are sent out from the studio: royal mail 1st class with tracking.

International

At isk we understand the costs of international delivery have recently become prohibitively expensive.

Therefore, we have chosen to approach international deliver case-by-case. If you cannot find a delivery option for your region, contact us directly and we will get back to you with a quote for delivery…
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How do I care for my order?

Marks

  • Remove a mark/stain with a lightly moistened cloth (no detergents)

  • For more stubborn marks Dry Clean

Creasing:

  • Cloths can temporarily crush, with a light steam (do not iron) they will fall out

  • For stubborn creases lay a lightly damp cloth over the piece and steam

  • For more stubborn creasing Dry Clean

How do I order wholesale?

ISK is shop to Order (made to order) sold exclusively through our own website / shop.

However. We are open to curating ‘retail exclusive’ requests!

Sustainability

Sustainability is at the forefront of ISK. All products are Shop to Order / Made by Request, reduces wastage from over-stocking. 90% of my cloth is locally (UK) sourced, reducing shipping. Due to the nature of my products only 2-5% (per meter of cloth) of cloth is wasted, though retained for possible use in future pieces.